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1. Why should I choose ADT?
ADT is the #1 trusted name in monitored security systems in America with 131 years of experience in the monitored security industry. You can feel safe knowing ADT is there to protect your home 24 hours a day, 7 days a week.

2. How do I sign up?
Signing up for ADT is easy! Just call Sobongo™ at 1-800-979-1321 to place your order.

3. What are the ADT package prices?
ADT offers a variety of package prices starting at just $35.99. Plus, get a free monitored security system at no cost to you for parts and activation, and pay only $99 for installation when you sign up for alarm monitoring services. Click here to view complete package and pricing information.

4. How does the alarm system work?
To activate your system, you may use the "Away" or "Stay" mode. Once armed, each monitored zone in your home has the ability to recognize a violation. The violation then triggers the alarm system to dial in to ADT by way of a telephone line. The alarm system will continue to stay on alert to send another signal if another zone is violated. This process will continue until the code is entered in to turn off the system.

5. Who should I contact if my installer does not show up at the scheduled time?
For installation or scheduling issues, please call 1-800-245-5899.

6. Will I have to purchase a new ADT security system if I move?
ADT offers a Relocation Discount Guarantee which provides you with a $100.00 discount on the installation of a Safewatch Essentials Plus system in your new home if you have already been an ADT customer for at least 2 years.

7. What happens if I have technical issues with my ADT alarm system?
Please call 1-800-245-5899 for any service-related issues regarding your ADT home security equipment.

8. Do I have the ability to change the people listed on my call list online?
Yes, simply visit http://www.MyADT.com to make changes. To make your changes, you will need to have your personal identification code ready.

9. I have a dog and a cat. Will my pets set off the alarm?
The alarm system will not detect anything up to 40 lbs, so as long as your pets stay 6-8 ft. away from the motion detector they will not set off the alarm.

10. Do I have the ability to set up a distress code in case I'm in a position where the intruder is forcing me to enter in a code, but I want to notify ADT that there is an emergency?
Yes, your installer will instruct you how to set up a distress code.

11.What happens if I lose my key fob? Can it be deactivated and replaced?
Yes, the key fob can be deactivated, but you will be charged for a tech to come out to your home to reprogram and for the replacement of the device.

12. If the panic button on the key fob is pressed, will I still be called first to verify the alarm or will you automatically send for help?
Due to SIA (Security Industry Association) false alarm standards, you will always be called first to verify the alarm before help is sent out to you. This also goes for the smoke communicator and medical alert pendant.